The Government is currently working on an application process that will enable customers, such as Source customers, to receive the credit. Once finalised, details on how to apply for the credit will be available here.

Similar to the support measures announced by the State Government to support those impacted by COVID-19, Source is already assisting our customers with a zero increase to the already discounted cost of comparable Synergy tariffs for all customers in the 2020/21 financial year.


Source takes an innovative approach to delivering renewable energy, with the aim to addresses consumers’ needs for greater control over their costs. Source will continue to address its customers’ needs and will be investigating how we can support our West Australian household customers further and help them save more on their electricity bill.

If you are facing financial hardship, please contact us as soon as possible and we can work together to make it easier to manage your bills and avoid getting into debt.

Source also supports the State Government’s expansion of the Energy Assistance payment– a rebate given to concession card holders, which was doubled earlier this year to $610 per year. For more information on how to apply for the Energy Concession Extension Scheme please see our FAQs or contact call us directly on (08) 6500 1243.

If you are eligible and registered for the Energy Concession Extension Scheme, you may expedite the government’s one-off credit application process, see here for more information.